This policy covers workshop cancellations or rescheduling initiated by KAI Academy (operated by Ridonkulus Designs). For participant-initiated cancellations, please refer to our Refund Policy.

1. Cancellation or Rescheduling by a Participant

3-hour Workshop:

You may cancel your enrollment at any time by emailing hello@kaistudio.ai. Refunds are governed by our Refund Policy.

You may request to reschedule to a future workshop date up to 48 hours before your session, subject to availability, at no additional cost. Reschedule requests within 48 hours of the session are accommodated at our discretion.

1:1 Intensive:

You may cancel or request to reschedule your session by emailing hello@kaistudio.ai. Refunds are governed by our Refund Policy.

Reschedule requests made more than 7 days before your scheduled session are accommodated free of charge, subject to mutual availability.

Reschedule requests made between 7 days and 48 hours before your session are accommodated once, subject to availability.

Reschedule requests within 48 hours of the session, or failure to attend, are treated as per the no-show terms in our Refund Policy.

How to request: All cancellation and reschedule requests must be sent to hello@kaistudio.ai with your name and payment reference. Requests are confirmed by return email.

2. Cancellation by KAI Academy

KAI Academy reserves the right to cancel or postpone a scheduled workshop under the following circumstances:

• Insufficient enrollment to run the cohort.

• Technical failure affecting the live delivery.

• Instructor illness or emergency.

• Force majeure events (natural disasters, government restrictions, internet infrastructure failures, etc.).

• Instructor unavailability due to illness or emergency.

3. Your Options If We Cancel

If we cancel a workshop, you will receive an email notification as early as possible with two options:

• Full refund of the workshop fee, processed within 7–10 business days.

• Free transfer to the next available cohort of the same workshop.

You may choose either option by replying to the cancellation email within 7 days of receiving it. If we don’t hear from you, we will default to the transfer option.

For 1:1 Intensive sessions, the default remedy is rescheduling to the next mutually available weekday. A full refund remains available on request.

4. Rescheduling

If we reschedule (rather than cancel outright), you may:

• Attend the rescheduled session at no additional cost.

• Transfer to a different upcoming cohort.

• Request a full refund if none of the alternatives work for you.

5. Technical Interruptions During Live Sessions

If a workshop is significantly disrupted by a technical issue on our end (e.g., extended Zoom outage), we will either:

• Complete the remaining content in a rescheduled session at no additional cost, or

• Offer a partial refund proportionate to the missed content.

Minor technical issues that do not materially affect the learning experience do not qualify for a refund.

6. Force Majeure

Neither party is liable for delays or cancellations caused by events beyond reasonable control. In such cases, we will offer either a refund or transfer to a future cohort.

7. Contact

For cancellation-related queries: hello@kaistudio.ai